Oracle 1Z0-1003-21 Value Pack (Frequently Bought Together)

Which statement is true regarding Travel Areas in OFSC?

• A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.
• B. A Travel Area can be assigned to a bucket or a resource.
• C. Travel between work zones within different Travel Areas will not be calculated for statistical use.
• D. A given work zone can be assigned to multiple Travel Areas.
• E. Statistics are calculated using the travels between Travel Areas.

A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

• A. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link inoffline option
• B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
• C. Do not mark the Action Link as "Is plugin", select the Type as"HTML5 application", enter the URL and select "Use Plugin API".
• D. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with amanually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

• A. The activity durationis set as 48 minutes when learned statistics are available
• B. The activity duration is set as 48 minutes.
• C. The activity duration is set as 30 minutes.
• D. The activity duration is set as 30 minutes when no learned statistics are available.
• E. The activity duration is set as 30 minutes when learned statistics are available.
• F. The activity duration is set as 48 minutes when no learned statistics are available.

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
• B. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.
• C. Under Business Rules, enable "Allowclosing booking on work zone level".
• D. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

• A. "Allow Mass Activities" and "Support of preferred resources"
• B. "Allow creation in buckets" and "Allow move between resources"
• C. "Allow to create from incoming interface" and "Support of preferred resources"
• D. "Allow to create from incoming interface" and "Allow move between resources"