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1. In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but has different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?
A) Use a single theme across all Customer Portal pages, and implement templates dynamically.
B) Use a single template across all Customer Portal pages, and implement themes dynamically.
C) Do not use a theme, and implement templates dynamically.
D) Do not use a template, and implement themes dynamically.
2. Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.
A) Task Rules
B) Contact Rules
C) Incident Rule
D) Organization Rules
E) Chat Rules
F) Survey Rules
G) Opportunity Rules
3. Your customer has asked you to configure profiles for an Oracle RightNow CX Cloud Service
Engine implementation.
Your customer's requirements:
-There will be two queues.
-All incidents will be pulled by the agents.
-Delivery is based on the due date assigned to the incident.
-No agent will be allowed to work on more than five incidents at a time.
Select two configurations needed to accomplish this.
A) Set Pull Policy to Manual
B) Set Pull Policy to First Due
C) Set Pull Policy to Strict priority
D) Set Inbox Limit to 2
E) Set Inbox Limit to 5
F) Set Pull Quantity to 2
G) Set Pull Quantity to 5
4. Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?
A) Use the "FormInputCustom" widget.
B) Use the "FormInput" widget.
C) Use the "Conditional" tag with an "sla" attribute.
D) Use the "FormSubmit" widget.
E) Use the "Field" tag with the "name" attribute.
5. Identify the three options available on the deployment screen in customer portal.
A) Production
B) Stage
C) Develop
D) Promote
E) Rollback
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D,G | Question # 3 Answer: A,G | Question # 4 Answer: C,E | Question # 5 Answer: B,D,E |
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