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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Assign scores to the survey questions and set the status field based on the responses.
B) Create a transactional survey.
C) Write a business rule to reopen the case.
D) Create a polling survey.
E) Create a report for the survey scores.
F) Schedule the survey on a daily basis.

2. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

3. Which two statements are true about generic objects?

A) They require the type of data to be set dynamically.
B) They automatically consider a package to consist of custom objects.
C) They are used when working with custom objects only.
D) They belong to a stand-alone class that is not derived from an RN object.
E) They can be used with standard objects.

4. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) business rules
B) configuration settings
C) proactive chat widget
D) syndicate chat widget

5. What are the three different types of pull policy for queues?

A) First Due
B) Strict Priority
C) Standard
D) Round Robin
E) Advanced
F) Manual

Solutions: