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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?

A) Standard Agent
B) Administrator
C) Premium Agent
D) Supervisor

2. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Activity Record
B) Customer Session Record
C) Agent Activity Record
D) Agent Session Record

3. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Navigation
B) Headless
C) Panel
D) Persistent

4. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Dial plan and outbound ANI policies
B) Browser certificate pinning
C) Desktop JSON restrictions
D) Queue overflow thresholds

5. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) schedule date in YYYY-MM-DD format
B) phone ANI
C) customer name
D) schedule timezone
E) schedule date in YYYY-DD-MM format

Solutions: