Nortel 920-166 Q&A - in .pdf

  • Exam Code: 920-166
  • Exam Name: NCSS-Contact Center Multimedia Ris.6.0
  • Updated: Aug 15, 2026
  • Q & A: 62 Questions and Answers
  • Printable Nortel 920-166 PDF Format. It is an electronic file format regardless of the operating system platform.
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Nortel 920-166 Q&A - Testing Engine

  • Exam Code: 920-166
  • Exam Name: NCSS-Contact Center Multimedia Ris.6.0
  • Updated: Aug 15, 2026
  • Q & A: 62 Questions and Answers
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Nortel 920-166 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Multimedia Architecture- System components overview
  • 1. Multimedia routing architecture
    • 2. Server and client components
      Topic 2: Administration and Maintenance- System administration
      • 1. User and role management
        • 2. System monitoring and logs
          - Maintenance tasks
          • 1. Software updates and patches
            • 2. Backup and restore procedures
              Topic 3: Multimedia Contact Handling- Interaction types
              • 1. Email routing and handling
                • 2. Chat session management
                  • 3. Voice and blended interactions
                    Topic 4: Installation and Configuration- Deployment setup
                    • 1. Prerequisites and environment setup
                      • 2. Core system installation steps
                        - Configuration management
                        • 1. Skill-based routing configuration
                          • 2. Agent configuration
                            Topic 5: Troubleshooting and Optimization- Common issues
                            • 1. Performance bottlenecks
                              • 2. Routing failures and misconfigurations
                                - Optimization techniques
                                • 1. Load balancing strategies
                                  • 2. System tuning

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