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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) System configuration
B) Additional recommendations from support consultants
C) Performance overview
D) User's login and password

2. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) All relevant information you have gathered.
B) The steps which you performed to reproduce the issue.
C) Username and password in your internal message notice.
D) SAP Notes that have not been tested yet.

3. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integrity
B) Integer
C) Integration
D) Integral

4. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Support Coordinator
B) Sales Executive
C) Incident Processor
D) Service Consultant

5. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Proposed Solution
B) Sent to SAP
C) Sent to Support
D) In Process

Solutions: