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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A service catalog for publishing self-help services to end users.
B) An incident handling capability.
C) Compliance support through e-Signature and e-Audit.
D) A scanning tool for identifying deployed IT infrastructure components
E) A common user interface and GUI editor.

2. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
B) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
D) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.

3. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Educator Process
B) IBM Tivoli Unified Process
C) IBM Rational Unified Process
D) IBM Process Alignment Product

4. What is the purpose of a stakeholder analysis?

A) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
B) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
C) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
D) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces

5. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs take a long time to implement in a GUI so they must be defined early in the project.
B) KPIs track project success and if the promised value is delivered.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.

Solutions: