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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following can you use to restrict the values of a dropdown list?

A) Access rights
B) Page layout
C) Code list
D) Key user tool (KUT)

2. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Build a workflow
B) Define an approval process
C) Configure email channels
D) Set up notification of delegates

3. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Territory manager
B) Employee responsible
C) Sales Employee
D) Customer
E) Service Technician team

4. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A) Scheduling relevant
B) Ticket type
C) Processing type
D) Invoicing method

5. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You need to identify the data dependencies for the migration template
B) You do NOT need to know the definitions of each of the fields
C) The template structure is predefined an CANNOT be changed.
D) There is a template available for each object that allows tool-supported migration
E) You can upload the data only once.

Solutions: