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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Calling Name and Address can be overridden.

A) False
B) True

2. Which architectural approach is used to develop a single application as a suite of small services?

A) Monolithic Architecture
B) Microservices Architecture
C) Genesys Cloud Salesforce Architecture
D) Single Core Architecture

3. Which statement is true regarding chat rooms in Genesys Cloud?

A) Notifications can be turned off per room.
B) There is a maximum of 50 users to a room.
C) Administrators assign people to rooms.
D) You must have the room_user permission to use rooms.

4. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
C) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
D) Designated Contacts are the only people within an organization with access to the Resource Center.
E) Designated Contacts provide the first level of support for their organization.

5. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

Solutions: