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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. Which function are performed by the formatter? (Select Two)

A) manages the printer memory
B) monitors input from the control panel
C) generates laser light
D) sends signals to the laser scanner
E) distributes power to other components

2. You are applying the troubleshooting methodology to help you resolve an issue with a LaserJet printer. You have specified and analyzed the symptom. What should you do next?

A) Prioritize possible causes.
B) Develop a solution path.
C) Identify a possible solution.
D) Determine the possible causes.

3. A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A) Check the User Guide or Service Manual for information on clearing the jam.
B) Ask the customer to open the right door to see if there is a paper jam.
C) Determine if the product has a c-path or an s-path and repair the jam accordingly.
D) Ask the customer if they have been using supported media in Tray 1.

4. What is a function of the beam detect mirror?

A) senses the functionality of the laser diode
B) scans the beam from left to right
C) checks the intensity of the laser beam
D) reflects the laser beam to the drum

5. When troubleshooting power distribution issues, which component provides power to the fans, motors, laser scanners, formatter systems, and paper movement components?

A) Formatter Board
B) HVPS
C) Copy Processor Board
D) DC Controller

Solutions: