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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Microsoft Genuine Firmware (MGF)
B) Authentic Version ROM (AVR)
C) Digital Product Keys (DPK)
D) Genuine Product Chipset (GPC)

2. Why should you identify the model and version of the computer before performing service?

A) You might find an updated service manual for the product you are servicing, which can only be determined by searching for the exact model and version.
B) The model and version together can be decoded to show you exactly what shipped in the initial configuration of the product.
C) The hardware might have changed between different versions of the same computer model.
D) The computer model is the only important information because each component has a replacement part number.

3. What can you do to optimize communication over a wireless LAN?

A) Place the antennas facing away from the user and free of obstructions.
B) Configure the wireless router for dual band 802.11n communication
C) Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.
D) Shut-down unused computers to open additional bandwidth for the troubled computers.

4. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
B) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
C) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
D) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.

5. How is thermal grease used when servicing HP computers?

A) Thermal grease must be applied between the system board and the processor to reduce heat transfer.
B) Thermal grease is applied between the processor and the heat sink upon replacement.
C) Thermal grease cleans and lubricates cooling fans to increase efficiency and to decrease noise.
D) Thermal grease lubricates and cools connections in PCI and memory slots for installing new components.

Solutions: