HP HP2-H28 Q&A - in .pdf

  • Exam Code: HP2-H28
  • Exam Name: Selling HP Printing and Computing Services
  • Updated: Aug 13, 2026
  • Q & A: 44 Questions and Answers
  • Printable HP HP2-H28 PDF Format. It is an electronic file format regardless of the operating system platform.
  • PDF Price: $49.99
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HP HP2-H28 Q&A - Testing Engine

  • Exam Code: HP2-H28
  • Exam Name: Selling HP Printing and Computing Services
  • Updated: Aug 13, 2026
  • Q & A: 44 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $49.99
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HP HP2-H28 Exam Syllabus Topics:

SectionWeightObjectives
Selling and Positioning Services25%- Overcome objections and close sales
- Identify customer business needs
- Quantify business value and ROI
- Bundle services with hardware solutions
Computing and Personal Systems Services25%- Accidental Damage Protection and Travel Coverage
- PC, notebook, workstation service offerings
- Defective Media Retention and recovery services
Printing Services Solutions25%- Print service levels and coverage options
- HP Designjet and LaserJet support services
- Managed Print Services value proposition
HP Services Portfolio Overview25%- Data Protection and Security Services
- Usage and Care Services
- HP Care Pack Services
- Deployment and Installation Services

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about the worldwide services market?

A) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
B) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
C) The services market is very competitive with low annual growth
D) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.


2. Which statement is true about selling services?

A) Consumers represent more than 85% of the total growth through 2014.
B) Consumers do not want to buy services because they are only interested in hardware.
C) Usage and Care services are less profitable than selling the hardware alone.
D) The Global Services market is not growing.


3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Keep Safe
B) Data Protection
C) Defective Media Retention
D) Remote Delete


4. Which statement is true about HP Services for consumers?

A) Consumers do not believe it is important to spend money on their IT.
B) Consumers want to enhance their experience; they are searching for enjoyment.
C) Consumers are concerned about mission critical response times for printing and computing repairs.
D) HP does not offer repair services for consumers.


5. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) MN Consumer Support
B) R10 Consumer Support
C) 8W Value Services
D) P6 Consumer Support


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: A

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