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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Which of the following is Problem Management primarily concerned with?

A) Looking at the cause of Incidents
B) Looking at the Release Strategy
C) Looking at Security Plans
D) Looking at the Change Plan

2. Why is a scope statement for ISO/IEC 20000 important?

A) It details all of the companies that have been certified
B) It defines what the management system has been certified against
C) It details all of the services that have been certified
D) It identifies which processes have been excluded from the scope

3. Which service changes should be documented in change records?

A) Formal closure of services
B) All service changes
C) User training
D) Staff recruitment

4. What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

A) The organization behaves in a socially responsible way.
B) The environmental needs of the employees in the organization are well looked after.
C) The organization becomes more process focused and thereby more efficient.
D) The organization hasless suppliers to deal with.

5. Which standard describes the fundamental aspects of Quality Management Systems?

A) ISO/IEC 27001
B) ISO/IEC 15504
C) ISO 9000
D) ISO/IEC 20000

Solutions: