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| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System (SVS) | 15% | - Governance - Service Value Chain - Practices Overview |
| Four Dimensions of Service Management | 20% | - Partners and Suppliers - Organizations and People - Value Streams and Processes - Information and Technology |
| ITIL Practices Overview | 15% | - Service Desk - Change Enablement - Service Level Management - Problem Management - Incident Management |
| Service Management Key Concepts | 25% | - Value and Value Co-creation - Service Relationships and Stakeholders |
| ITIL Guiding Principles | 25% | - Keep It Simple and Practical - Think and Work Holistically - Optimize and Automate - Progress Iteratively with Feedback - Start Where You Are - Collaborate and Promote Visibility - Focus on Value |
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This package includes 121 practice questions for the ITIL 4 Foundation exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
The ITIL 4 Foundation practice questions are organized around the official exam objectives. Key topics include:
Clear topic organization makes the material easy to navigate from day one.
The ITIL 4 Foundation exam contains 40 questions, and you will have 60 minutes minutes to complete them. Practicing within these limits turns pacing into second nature.
The ITIL 4 Foundation exam requires a score of 26/40 (65%) to pass, and the official registration fee is Varies by region (~USD 300–400 equivalent). Planning around both figures keeps your preparation grounded.
You can register for the ITIL 4 Foundation exam through the official channels:
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No formal prerequisites required. Basic IT familiarity recommended.
You can confirm the current eligibility requirements on the official ITIL-4-Foundation exam page before you register.
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Correct Answer: C 🗳️
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What type of change is often used for resolving incidents or implementing security patches?
Correct Answer: A 🗳️
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Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
Correct Answer: C 🗳️
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Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?
Correct Answer: D 🗳️
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Which value chain activity is concerned with the availability of service components?
Correct Answer: C 🗳️
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