CIPS L5M9 Q&A - in .pdf
- Exam Code: L5M9
- Exam Name: Operations Management
- Updated: Sep 22, 2026
- Q & A: 124 Questions and Answers
- Printable CIPS L5M9 PDF Format. It is an electronic file format regardless of the operating system platform.
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CIPS L5M9 Q&A - Testing Engine
- Exam Code: L5M9
- Exam Name: Operations Management
- Updated: Sep 22, 2026
- Q & A: 124 Questions and Answers
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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Topic 2: Understand the improvement of operations management | - Analyse operations improvement strategies
|
| Topic 3: Understand planning and control in operations management | - Analyse capacity planning and control
|
| Topic 4: Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
CIPS Operations Management Sample Questions:
Which improvement theory follows the maxim of 'don't automate, obliterate'?
- A. Continuous Improvement
- B. ERP
- C. BPR
- D. Benchmarking
Correct Answer: C 🗳️
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Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?
- A. ethical considerations
- B. environmental impact
- C. costs of raw materials
- D. customer emotions
Correct Answer: D 🗳️
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George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO
- A. create competitive advantage
- B. increase profit
- C. manage a team
- D. keep customers happy
Correct Answer: A,D 🗳️
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Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 3?
- A. sales
- B. finance
- C. production
- D. procurement
Correct Answer: B 🗳️
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Which of the following is not a key stakeholder in the implementation of Six-Sigma?
- A. employees
- B. suppliers
- C. customers
- D. processes
Correct Answer: B 🗳️
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