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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Employees A and B work together on the same project team. When the team faces a complex and difficult problem, the team leader usually asks Employee A to generate alternative solutions for the team to consider.
Experience has shown that Employee A actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are determined by luck or chance.
Which statement is correct?
Select one.

A) Employee A exhibits an internal locus of control, and Employee B exhibits an external locus of control.
B) Employee A exhibits an indeterminate locus of control, and Employee B exhibits a determinate locus of control.
C) Employee A exhibits an external locus of control, and Employee B exhibits an internal locus of control.
D) Employee A exhibits a determinate locus of control, and Employee B exhibits an indeterminate locus of control.

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the human variables and confrontation
B) Altering the structural variables and confrontation
C) Altering the structural variables and smoothing
D) Altering the human variables and roughing

3. What is a purpose of employee performance evaluations?
Choose 1 answer

A) To provide feedback and determine reward allocations
B) To serve as a screening device for selecting new employees
C) To measure the physiological symptoms of organizational dysfunctionality
D) To determine who is best tuned to organizational politics

4. What is a disadvantage of group decision making?
Select one.

A) Role disintegration
B) Norm disintegration
C) Groupthink
D) Felt conflict

5. What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer

A) In-person meeting
B) Unilateral communication techniques
C) Hard copy messaging
D) Video conferencing technology

Solutions: