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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?

A. Create a single enterprise-wide digital governance model.
B. Have the final say in all intra-departmental decisions.
C. Unify all organizational tech stacks under one platform

Question 2

Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A. Decreased length of support calls
B. Increased human takeover rate
C. Increased goal completion rate

Question 3

A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A. Empathy Workshop
B. Process Mapping Workshop
C. Prioritization Workshop

Question 4

At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?

A. In a 'How Might We" statement to encourage new ideas
B. In a walking deck with video clips from research sessions
C. In an insights workshop with plenty of time for group discussion

Question 5

A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?

A. Increase positive environmental impact brand awareness
B. Increase online engagement with the company marketing site
C. Increase overall electric vehicle sales by 20% annually

Solutions: