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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. A company aims to reduce occurrences in which employees violate company policy and have to be disciplined. What steps can they take?

A) Create a company culture of open Two-way communication.
B) Implement strict disciplinary actions as a deterrent.
C) Takeaway employees, company discounts if violations occur.
D) Monitor employees closely throughout their shifts.

2. What is the practice of storing, managing, and processing data in remote, Internet-based servers commonly referred to?

A) E-commerce
B) Sof tware as a Service (SaaS)
C) Locally hosted computing
D) Cloud computing

3. The company decided to change the current employee pay structures to a competitive sales incentives-based pay structure. What would be the best way for the HR manager to communicate the new pay structure to all employees?

A) Conduct a conference call with store managers to prepare them to answer employeequestions and concerns. Then, send a concise, but comprehensive email to all associates.
B) Send a detailed letter to each associate that explains the changes, including the rationalebehind them. Make sure that the associates have ample time to review the letter.
C) Because the individual store managers know their associates best, put them in charge ofcommunicating the changes to their employees.
D) Conduct face-to-face meetings with associates in each store to address their questions andconcerns in person.

4. Return to Work (RTW) programs are an effective tool to help transition employees back to full duty. When are they used?

A) Family and Medical Leave Act (FMLA)-protected leave is denied for the employee.
B) An employee experiences an injury, whether on the job or of f duty.
C) An employee,s physician will not give a medical release.
D) An employee experiences an on-the-job injury.

5. A start-up technology company is growing rapidly, and senior leadership would like the company to be publicly traded in the near future. The company regularly exceeds its financial goals, but outside analysts express concerns about the inconsistent practices and procedures within the company. The company values innovation, and very little attention is paid to documenting or standardizing work processes. This provides employees with a great deal of freedom to experiment in their roles, but it also leads to confusion about individual assignments and areas of responsibility. In preparation for a public offering, the company's leadership asks the HR director to gather information on best work practices in every functional area and create the required documentation.
Many team managers do not believe that documentation is necessary and they do not want to spend time creating it. How can the HR director convince them that this initiative is worthwhile?

A) Distribute a memo to managers informing them that senior leadership would like them to participate in the process of developing documentation.
B) Schedule a group meeting with all managers to answer their questions about why documenting work practices is necessary.
C) Send out a companywide memo explaining that having work practices and standards documented will lead to less work for employees in the future.
D) Present case studies to the managers that describe how other organizations have successfully implemented similar initiatives.

Solutions: