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Huawei H21-287_V1.0 Q&A - in .pdf
- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
- Updated: Oct 03, 2026
- Q & A: 132 Questions and Answers
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- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
- Updated: Oct 03, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Presales Service Process | - Solution positioning and design - Customer requirement analysis |
| Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question #1
When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
- A. RAM Allocation
- B. CPU Clock Speed
- C. Disk I/O (Input/Output Operations)
- D. Network Bandwidth
Correct Answer: B 🗳️
Question #2
Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?
- A. Historical Agent Performance Report.
- B. System Health Dashboard.
- C. Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
- D. Real-Time Wallboard.
Correct Answer: C 🗳️
Question #3
For a high-volume contact center, which reporting metric, when analyzed over time, is the most critical indicator of whether the AICC solution is correctly sized for the agent workforce?
- A. Number of interactions per day
- B. Average Speed of Answer (ASA)
- C. First Call Resolution (FCR)
- D. Agent Occupancy Rate
Correct Answer: D 🗳️
Question #4
Implementing a hot-standing disaster recovery site guarantees zero data loss (RPO=0) for an AICC deployment without any additional configuration.
- A. False
- B. True
Correct Answer: A 🗳️
Question #5
What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?
- A. Voice quality may be reduced.
- B. Agent login credentials and customer data transmitted could be intercepted.
- C. Call recording functionality will be disabled.
- D. The IVR prompts will not play correctly.
Correct Answer: B 🗳️
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