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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
B) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
C) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

2. In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A) Open the case, and then assign the case to the queue.
B) Select the case in the case list, and then assign the case to the queue.
C) Open the case, and then add the case to the queue.
D) Select the case in the case list, and then add the case to the queue.

3. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?

A) Create one quick campaign.
B) Create one campaign with one marketing list.
C) Create one campaign with two marketing lists.
D) Create two quick campaigns.

4. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) Opportunities can be created for leads.
B) The Pipeline Phase field is mandatory.
C) All quotes related to an opportunity must be in the same currency.
D) A Price List is required to add products to an opportunity.

5. Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

A) Custom activity types can be converted into cases.
B) A case must be assigned a subject.
C) A case cannot be resolved until all activities associated to the case are completed.
D) Cases can be assigned to teams.

Solutions: