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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)

A) Lead
B) Account
C) Parent
D) Contact
E) Organization

2. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
B) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
C) Qualify the lead and convert it to an account, a contact, and an opportunity.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

3. In Microsoft Dynamics CRM 2011, a queue that contains some old queue items is no longer needed.
You need to remove the queue by using the least amount of effort.
What should you do?
(Choose all that apply.)

A) Delete the queue without removing the queue items.
B) Remove the queue items, and then delete the queue.
C) Remove the queue items, and then deactivate the queue.
D) Deactivate the queue without removing the queue items.

4. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.
B) Update the list price of the campaign product.
C) Update the price in the Price List Item record of the campaign product.
D) Create a new Product record for the campaign product with the reduced price.

5. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Channel
B) Response Code
C) Customer
D) Parent Campaign

Solutions: