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| Section | Objectives |
|---|---|
| Decisioning Fundamentals | - Customer 360 and contextual decisioning - Decision management concepts |
| Real-time Decisioning | - Event-driven decision strategies - Real-time customer interaction handling |
| Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Customer Decision Hub | - Business Issues, Groups, and Strategies - Next-Best-Action (NBA) framework |
| Adaptive Models and AI | - Predictive analytics in decisioning - Adaptive learning models |
| Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
1. DRAG DROP
U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.
2. A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
A) Volume constraints
B) Applicability rules
C) Suppression rules
D) Customer contact limits
3. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
A) Applicability
B) Suppression rules
C) Eligibility
D) Suitability
4. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
A) Reset Interval does not matter for this scenario
B) When accessed
C) Daily
D) Manual
5. U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
A) Similar customers have ignored the offer.
B) Similar customers have shown interest in the offer.
C) Similar customers have purchased other offers.
D) Similar customers have rejected the offer.
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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