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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statements BEST describes how NwOps Solutions are put together?

A) It is mandatory that NwOps solutions must include shared delivery.
B) NwOps solutions cannot deviate from the Operations Model.
C) NwOps solutions must be part of a larger deal.
D) NwOps solutions must cater for the end-end business model of an individual Operator.

2. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
B) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
C) Change the vehicles for lower cost models being careful not to upset employment contracts.
D) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.

3. What BEST describes Network & Service Performance Assurance?

A) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
B) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
C) Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
D) Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).

4. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A) Fault Management
B) OSS Management
C) Performance Management
D) Configuration Management

5. What's the BEST way to ensure control of Operational Delivery scope?

A) Ensure complete and clear scope statement at Gate 5.
B) Having regular internal meetings with all stakeholders.
C) By reading the PTA and the lessons learned from previous projects.
D) Having regular meetings with customer and the CT F&C.

Solutions: