Nokia SDM_2002001030 Q&A - in .pdf

  • Exam Code: SDM_2002001030
  • Exam Name: SDM Certification - PS NSOP
  • Updated: Oct 02, 2026
  • Q & A: 160 Questions and Answers
  • Printable Nokia SDM_2002001030 PDF Format. It is an electronic file format regardless of the operating system platform.
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Nokia SDM_2002001030 Q&A - Testing Engine

  • Exam Code: SDM_2002001030
  • Exam Name: SDM Certification - PS NSOP
  • Updated: Oct 02, 2026
  • Q & A: 160 Questions and Answers
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Nokia SDM_2002001030 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Service and Communication- Service delivery
  • 1. Customer communication
    • 2. Service quality management
      Topic 2: Operational Procedures and Best Practices- Operational standards
      • 1. Change management
        • 2. Documentation and reporting
          Topic 3: Network Service Operations Fundamentals- Service operation principles
          • 1. Operational processes and workflows
            • 2. Roles and responsibilities
              Topic 4: Network Optimization and Troubleshooting- Problem diagnosis
              • 1. Corrective and preventive actions
                • 2. Root cause analysis
                  Topic 5: Performance and Service Monitoring- Performance monitoring
                  • 1. KPI interpretation
                    • 2. Alarm and event analysis

                      Nokia SDM Certification - PS NSOP Sample Questions:

                      Question #1

                      Which statements BEST describes how NwOps Solutions are put together?

                      • A. It is mandatory that NwOps solutions must include shared delivery.
                      • B. NwOps solutions cannot deviate from the Operations Model.
                      • C. NwOps solutions must be part of a larger deal.
                      • D. NwOps solutions must cater for the end-end business model of an individual Operator.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #2

                      In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
                      Which statement MOST accurately describes the correct course of action?

                      • A. Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
                      • B. Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
                      • C. Change the vehicles for lower cost models being careful not to upset employment contracts.
                      • D. Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #3

                      What BEST describes Network & Service Performance Assurance?

                      • A. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
                      • B. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
                      • C. Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
                      • D. Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #4

                      You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

                      • A. Fault Management
                      • B. OSS Management
                      • C. Performance Management
                      • D. Configuration Management
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #5

                      What's the BEST way to ensure control of Operational Delivery scope?

                      • A. Ensure complete and clear scope statement at Gate 5.
                      • B. Having regular internal meetings with all stakeholders.
                      • C. By reading the PTA and the lessons learned from previous projects.
                      • D. Having regular meetings with customer and the CT F&C.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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