Nokia SDM_2002001040 Q&A - in .pdf
- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
- Updated: Oct 06, 2026
- Q & A: 121 Questions and Answers
- Printable Nokia SDM_2002001040 PDF Format. It is an electronic file format regardless of the operating system platform.
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Nokia SDM_2002001040 Q&A - Testing Engine
- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
- Updated: Oct 06, 2026
- Q & A: 121 Questions and Answers
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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Overview and CARE Framework | - CARE model principles and objectives in service delivery - Introduction to Nokia Service Delivery Management concepts |
| Topic 2: Tools and Platforms in SDM | - Monitoring, reporting, and service analytics - Nokia SDM toolchain overview |
| Topic 3: Service Delivery Operations | - Operational workflows and service assurance processes - End-to-end service lifecycle management |
| Topic 4: Customer Experience and CARE Practices | - Service quality and performance measurement - Customer support processes and escalation handling |
Nokia SDM Certification - CARE Sample Questions:
Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?
- A. Account Manager or Care Program Manager.
- B. Care Program Manager.
- C. Account Manager.
- D. Service Engagement Manager.
Correct Answer: A 🗳️
What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?
- A. Installed Base value.
- B. Customer Network topology.
- C. The internal NSN service delivery capability.
- D. Competitors' Service Level offering.
Correct Answer: C 🗳️
What is Gross Profit?
- A. Net Sales minus Cost of Goods Sold.
- B. Gross Sales minus discounts and penalties.
- C. Gross sales minus all Operating Costs.
- D. Gross Sales minus Gross Costs.
Correct Answer: A 🗳️
The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:
- A. increase the number of Sales Packages in NELLE, especially for sales.
- B. forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
- C. stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.
- D. fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.
Correct Answer: B 🗳️
If a CSDA gets declined, how much notice should be given to a customer that services will terminate?
- A. CT Head decides.
- B. 30 working days.
- C. 10 working days.
- D. 30 calendar days.
Correct Answer: A 🗳️
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