Get Real OmniStudio-Consultant Exam Dumps [Apr-2024] Practice Tests
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NEW QUESTION # 70
Which OmniScript element can be used to retrieve data from more than one source?
- A. Integration Procedure Action
- B. Matrix Action
- C. DataRaptor Extract Action
- D. Calculation Action
Answer: A
NEW QUESTION # 71
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Single FlexCard with multiple actions
- B. Multiple FlexCards with single action
- C. Salesforce list view with custom buttons/links
- D. OmnlScript with multiple Step elements
Answer: A
Explanation:
Explanation
The OmniStudio tools that the consultant should use to design a solution to meet these requirements are:
Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format.
The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report
NEW QUESTION # 72
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Multiple OmniStudio Actions that invoke separate OmniScripts
- B. Specific FlexCards with Actions for each type of Contact
- C. Single FlexCard with an Action to invoke an OmniScript
- D. Single OmniStudio Action that invokes separate Omniscripts
Answer: A
NEW QUESTION # 73
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
- A. Divide Step 2 into two steps, so each task is distinct.
- B. Use an Edit Block in Step 4 to enter payment information.
- C. Remove Step 1 and prefill the account information automatically.
- D. Use Multi-select elements in Step 3 for the product list.
Answer: C
NEW QUESTION # 74
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card filter and a single FlexCard with multiple flyouts
- B. Using card session variables and multiple FlexCards
- C. Using card session variables and a single FlexCard with multiple flyouts
- D. Using card filter and multiple FlexCards
Answer: D
Explanation:
Explanation
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format. The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status
NEW QUESTION # 75
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and DataRaptors
- B. FlexCards and Integration Procedures
- C. OmniScripts and DataRaptors
- D. OmniScripts and Integration Procedures
Answer: D
NEW QUESTION # 76
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Block Element with the Collapse property enabled
- B. Use a Datatable element
- C. Use a Custom Style to adjust height and width
- D. Use a Zone Template
Answer: A,D
Explanation:
Explanation
To improve the user experience, the consultant should use a Block Element with the Collapse property enabled and a Zone Template. A Block Element with the Collapse property enabled allows the user to expand or collapse a section of the FlexCard, which is useful for displaying a list of related records. A Zone Template allows the consultant to define the layout and style of the FlexCard, such as the number of columns, rows, and margins
NEW QUESTION # 77
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Read and write data to external systems
- B. Read and write data to Salesforce
- C. Combine requests into a single response
- D. Transform data
Answer: B,D
NEW QUESTION # 78
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Actions
- B. Newport Design System
- C. Custom Styles
- D. Data tables
- E. Menu elements
Answer: A,C,D
Explanation:
Explanation
FlexCards are used to display contextual customer information in a compact and customizable way. They can also provide access to related processes or actions. In this scenario, the features that the consultant should recommend are:
* Actions: These are buttons or links that can launch OmniScripts, DataRaptors, or other processes from the FlexCard. They can help the users to perform tasks related to the customer information displayed on the FlexCard.
* Custom Styles: These are CSS classes that can be applied to the FlexCard elements to match the
* company's color scheme and fonts. They can help the users to have a consistent and branded user interface.
* Data Tables: These are elements that can display tabular data from one or more data sources on the FlexCard. They can help the users to see relevant data in a structured and sortable way.
The features that the consultant should not recommend are:
* Menu Elements: These are elements that can display a list of options or submenus on the FlexCard.
They are not suitable for this scenario because they do not provide access to processes or actions, but only to other FlexCards or pages.
* Newport Design System: This is a design system that provides a set of predefined styles and components for OmniStudio applications. It is not suitable for this scenario because it does not match the company's color scheme and fonts, and it may require additional customization.
NEW QUESTION # 79
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Use card states
- B. Use flyouts
- C. Enable the Responsive property
- D. Customize the styling
Answer: B,C
NEW QUESTION # 80
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Transform
- B. DataRaptor Extract
- C. DataRaptor Turbo
- D. DataRaptor Load
Answer: B
Explanation:
Explanation
The type of DataRaptor that can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset is DataRaptor Extract. DataRaptor Extract allows the designer to retrieve data from Salesforce or an external system using filters and relationships. In this case, a filter can be used to match the asset ID and the last service date, and a relationship can be used to join the case and asset objects. DataRaptor Turbo is not a type of DataRaptor, but a feature that enables batch mode for DataRaptor Extract. DataRaptor Load is used to write data to Salesforce or an external system. DataRaptor Transform is used to transform data from one format to another using templates.
NEW QUESTION # 81
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Radio Input
- B. HTTP Action
- C. DataRaptor Post Action
- D. Multi-select Input
- E. Post to Object Action
Answer: B,C,D
Explanation:
Explanation
The three OmniScript elements that the consultant should recommend to meet these requirements are:
DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data. An HTTP Action can store the response data in a JSON object for further processing
NEW QUESTION # 82
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Select, TypeAhead, and Number
- B. Multi-Select. Address, and Telephone
- C. Radio, TypeAhead, and Telephone
- D. Checkbox, Geolocation, and Number
Answer: A
Explanation:
Explanation
The correct OmniScript elements to capture the information are Select, TypeAhead, and Number. Select allows the user to choose one option from a list of values, TypeAhead provides autocomplete suggestions for address fields, and Number validates that the input is a numeric value. Radio, Multi-Select, and Checkbox are not suitable for single selection scenarios. Geolocation is not an OmniScript element, and Telephone is not a valid data type for phone numbers.
NEW QUESTION # 83
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Create a specific OmniScript for each business process.
- B. Pass the process type as an input parameter.
- C. Add more conditional views to branch the OmniScript into logical sections.
- D. Add more Step elements to create shorter pages.
Answer: C
NEW QUESTION # 84
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. Integration Procedure
- B. DataRaptor Extract
- C. Calculation Procedure
- D. DataRaptor Load
Answer: A
NEW QUESTION # 85
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Text Area
- B. Headline
- C. Step
- D. Input Block
Answer: B
NEW QUESTION # 86
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. Verify a transaction
- B. Request higher limit
- C. Make a payment
- D. View credit score history
- E. View statements
Answer: A,B,C
Explanation:
Explanation
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means
NEW QUESTION # 87
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
- A. Table formatting
- B. User input fields
- C. Text formatting
- D. Links or images
- E. Error conditions
Answer: A,C,D
Explanation:
Explanation
A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript
NEW QUESTION # 88
What business problem does DataRaptor solve?
- A. It allows developers to create complex API queries declaratively.
- B. It guides humans through a complex business process.
- C. It combines multiple steps and processes into a single server call.
- D. lt removes the need to code data mappings for data transformations.
Answer: D
Explanation:
Explanation
The business problem that DataRaptor solves is that it removes the need to code data mappings for data transformations. DataRaptor allows the designer to declaratively define how data is read, transformed, and written between Salesforce and external systems. It does not allow developers to create complex API queries declaratively, as this is done by Integration Procedures. It does not combine multiple steps and processes into a single server call, as this is done by Calculation Procedures. It does not guide humans through a complex business process, as this is done by OmniScripts.
NEW QUESTION # 89
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