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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya IX ™ Workplace

2. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Avaya Agent Desktop
B) Avaya one-X® Agent Desktop
C) Agent Map
D) Avaya Contact Center Orchestration Designer

3. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Resilience
B) Agent Greeting
C) Instant Message
D) Geographic Node

4. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 550
B) 4450
C) 1100
D) 2200

5. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
B) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

Solutions: