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Nortel 920-183 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: System Administration | - Administrative Tasks
- 1. Mailbox administration
- 2. Distribution lists
- 3. System initialization and configuration
- 4. User and class of service management
|
| Topic 2: System Maintenance | - Maintenance Operations
- 1. Monitoring system health
- 2. Backup and restore procedures
- 3. Log and report management
- 4. Software updates
|
| Topic 3: CallPilot System Overview | - CallPilot Architecture
- 1. System components
- 2. Integration with telephony systems
- 3. Messaging services
- 4. Supported platforms
|
| Topic 4: Security and User Management | - Security Administration
- 1. Security best practices
- 2. Administrative permissions
- 3. Access control
- 4. Authentication and passwords
|
| Topic 5: Troubleshooting | - Problem Resolution
- 1. System alarms and events
- 2. Service recovery procedures
- 3. Common administrative problems
- 4. Diagnosing messaging issues
|
| Topic 6: Messaging Features | - Voice and Unified Messaging
- 1. Message storage and retrieval
- 2. Voice messaging features
- 3. Unified messaging concepts
- 4. Auto Attendant management
|