CIS-HR Certification Learning & Certification Path
The full CIS-HR certification requires the completion of 5 exams. Once you have passed all 5 exams, you will be CIS-HRC certified. The following table outlines your certification process For National applicants who do not already hold a CISA or CISM certification, the Practitioner level is available as an additional credential (CIS HRS) through the ServiceNow Partner Program.
There are also several other vendor-specific certifications that may be used in conjunction with the CIS-HR for training and consulting. The ServiceNow Partner Program is a program that allows ISVs and consultants to apply for credentials at partner ISVs or training providers. Partnerships between ISVs and training providers ensure that candidates receive intensive, hands-on, real-world training covering all aspects of ServiceNow implementation.
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What is the duration, language, and format of CIS-HR exam
- Language: English
- Number of Questions: 100
- Passing score:70%
- Length of Examination: 4 Hours
- Format: Multiple choices, multiple answers
CIS-HR Certification Application Process
Please note that you must have at least 3 years of professional experience in the IT industry to be eligible to apply. ServiceNow will validate your Professional Experience History upon submission of your application.
The Business Continuity exam is worth 10 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Business Continuity activities. The job roles that are supported by this certification include the following:
The Change Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Change Management activities. The job roles that are supported by this certification include the following: The Service Delivery exam is worth 30 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Service Delivery activities. The job roles that are supported by this certification include the following: The Knowledge Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Knowledge Management activities.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: HR System Architecture | 30% | - ServiceNow HR plugins
- HR table structure
- Application scoping
|
| Topic 2: Core HR Applications & Employee Center | 30% | - Users, groups, skills, and roles configuration
- Employee Center branding and customization
- HR services, catalog items, and record producers
- Assignment rules setup
|
| Topic 3: Security & Data Protection | 20% | - HR data protection and access control
- Role-based and contextual security
- Delegated Developer role usage
- Platform security fundamentals
|
| Topic 4: HR Journeys & Lifecycle Events | 20% | - Journey configuration and management
- Activity sets, trigger conditions, and activities
- Lifecycle Event structure and components
- Audience definition and field mappings
|