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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is a user?

A) The role that defines the requirements for a service
B) The role that directs and controls an organization
C) The role that authorizes budget for service consumption
D) The role that uses services

2. Which directly assists with the diagnosis and resolution of simple incidents?

A) Scripts for collecting user information
B) Use of shift working patterns
C) Fulfilment of service requests
D) Creation of a temporary team

3. What is the definition of a known error?

A) Any change of state that has significance for the management of a service or other configuration item (CI)
B) An unplanned interruption to a service, or reduction in the quality of a service
C) A problem that has been analyzed and has not been resolved
D) A cause, or potential cause, of one or more incident

4. Which is the BEST example of a standard change?

A) The replacement of a component in response to a major incident
B) The installation of a software application in response to a service request
C) The review and authorization of a change requested by a customer
D) The implementation of a critical software patch in response to a vendor security issue

5. Which two practices use workarounds?

A) Change enablement and problem management
B) Incident management and continual improvement
C) Change enablement and continual improvement
D) Problem management and incident management

Solutions: