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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?

A) Fast development
B) Resilient operations
C) Valuable investments
D) Co-created value

2. An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?

A) By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
B) By investigating the rate and causes of failed changes which have created delays in previous product development cycles
C) By validating the organization's customers and market conditions to create a shared understanding among the stakeholders
D) By including testing in the early stages of the product development lifecycle, and throughout the development

3. An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?

A) Definition of done
B) Minimum viable product (MVP)
C) Infrastructure as code
D) Chaos engineering

4. An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?

A) Warranty requirements are eliminated
B) Business cases no longer need to be approved
C) Customer satisfaction surveys become unnecessary
D) Environments can be created rapidly and consistently

5. The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A) Collect service experience data to justify improvements
B) Provide and encourage the use of self-service
C) Create an inbox to receive and automatically log emails
D) Dedicate a service desk agent to providing live-chat support

Solutions: