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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?

A) Partners and suppliers
B) Organizations and people
C) Information and technology
D) Value streams and processes

2. What is a product prototype?

A) A request that triggers an agreed service action
B) An initial version of a product demonstrating its basic form and functionality
C) A finalized product specification approved for development
D) The process of releasing new or updated products to users

3. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Adopt a practice which is easy to follow
B) Re-use nothing from the current state
C) Understand that fast does not mean incomplete
D) Communicate so that the audience will hear

4. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) Base the SLA on system-based metrics that are useful to the service provider
B) Vague targets, such as those related to user experience, should be avoided
C) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
D) The language and terms used in the SLA should be commonly understood by all parties

5. Which of the following is NOT a success metric of 'discover' activity?

A) Market relevance of the products and service offerings
B) Stakeholder satisfaction with products and service offerings
C) Service performance against the agreed SLA targets
D) Strategic fit of the organization's products and service offerings

Solutions: