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| Section | Weight | Objectives |
|---|---|---|
| Integration APIs | 25% | - Connect REST API - Connect Web Services for SOAP - Authentication and Security - Connect for PHP |
| Customer Portal Customization | 35% | - Standard and Syndicated Widgets - Portal Framework and Deployment - Custom Widget Development - Look and Feel Customization - Models, Controllers and JavaScript |
| Deployment & Troubleshooting | 5% | - Deployment Process - Logging and Debugging - Performance Optimization |
| Agent Desktop & Console Extensions | 15% | - Agent Scripting and Workflows - Desktop Add-ins using .NET - Console Customization |
| Oracle B2C Service Architecture & Data Model | 20% | - Data Access and Security Model - Connect Common Object Model (CCOM) - RightNow Object Query Language (ROQL) - Custom Objects and Fields |
Question 1
The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).
A. Chaining with generic objects is not supported when using standard objects.
B. The idspecified attribute of the ChainSourceld object should be true,
C. The suppressExternaiEvents option must always be set to true.
D. The suppressRules option must always be set to true when chaining generic objects.
Question 2
You have deployed a CPM and would like to log any errors that happen in its execution. Which option is not available to you from the CPM logic?
A. writing to a custom logging table within the CPM code
B. logMsasage ( "message" ) ;
C. writing to the notes field of the object on which you are performing CPM actions
D. the log files maintained in the configuration panel in the console
Question 3
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A."
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?
A. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.First tike *A%' ORDER BY Contact.First;
B. String queryString = "USE REPORT; SELECT id. C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
C. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE
D. Name.First like 'A%* ORDER BY Contact.Name.First;
E. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
Question 4
A custom controller,ajaxCustom, has a function named getData( ).
What is the correct way to call the getData <) function via a URL request?
A. /ci/ajaxCustom/getData
B. /cc/ajaxCustom/getData
C. /cc?ajaxCustom/getData
D. /ci?ajaxCustom/getData
Question 5
What are the two limitations of a Connect Web Service for SOAP (CWSS) request?
A. 100 objects per CRUD request
B. 1000 objects returned via aQueryObjects request
C. 100 ROQL statements per CRUD request
D. 1000 BATCH items per CRUD request
E. 20000 ROQL output rows per QueryCSV SOAP request
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: B,D |
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