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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A) Staff account credentials are not correct.
B) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
C) Staff account profile does not have permission to access Knowledge Foundation API.
D) Knowledge Foundation API can only be used by an internal application.
E) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.

2. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 500
B) 1000
C) 250
D) 100

3. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Add all related search terms to an aliases.txt.file.
B) Include the search terms in both Answer Keyword and Stop Word.
C) Include search term in Search priority word.
D) Include search terms in Stop Words
E) Include the search terms in Answers Keywords

4. You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

A) Dashboard report
B) Cross Tabs report
C) Standard report
D) Custom report
E) Cumulative report

5. An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

A) The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
B) The user cannot delete it because it directly affects the reference document that the translation document is based upon.
C) The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
D) The user needs Admin permission to delete the translated document.

Solutions: