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| Section | Weight | Objectives |
|---|---|---|
| Positioning and Selling Solutions | 20% | - Match products to customer needs - Address objections and close sales - Communicate value and ROI |
| HP Personal Systems Portfolio | 25% | - Desktops, notebooks and workstations - Tablets and mobile devices - Security, manageability and performance features |
| HP Printing Solutions Portfolio | 25% | - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems - Features, benefits and competitive advantages |
| Understand Customer Requirements | 20% | - Define solution requirements - Analyze customer environment and usage scenarios - Identify business and user needs |
| Support and Management Tools | 10% | - HP Web Jetadmin and management software - Security and mobility solutions - Service and support offerings |
1. How can you change the nature of your conversation with your customers to successfully sell HP products?
A) Demonstrate the longer product lifecycle and finance options
B) Base your conversation around Big Deals.
C) Base your conversation on price.
D) Demonstrate the financial and IT value that customers will obtain from HP
2. Approximately how many test steps do HP desktops, thin clients, workstations, and notebooks undergo?
A) 50,000
B) 10,000
C) 30,000
D) 15,000
3. Within a company, what does a typical user want from a mobile device7 (Select two.)
A) cheap purchasing price
B) easy deployment
C) global availability
D) latest technology
E) easy to centrally manage
F) sleek and thin design
4. Which statement is correct regarding HP Quick Sets?
A) Through the HP Universal Print Driver you can set a number of tasks that can be achieved at the touch of a button.
B) HP Quick Sets allow you to manage and retrieve your documents from the cloud.
C) It is a highly virtualized infrastructure that includes scalability and reliability.
D) HP Quick Sets let your customers launch document workflows that scan and save documents and get it right every time-at the touch of a button.
5. A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?
A) HPDuraFinish
B) spill resistant keyboard
C) HP 3D DriveGuard
D) HP DisplaySafe frame
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D,F | Question # 4 Answer: A | Question # 5 Answer: C |
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