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| Section | Objectives |
|---|---|
| Topic 1: HP Solutions and Services | - Integrated HP offerings
|
| Topic 2: HP Personal Systems Portfolio | - Desktop and notebook solutions
|
| Topic 3: Customer Needs Analysis | - Identify customer requirements
|
| Topic 4: Sales Strategy and Competitive Positioning | - Sales methodology
|
| Topic 5: Product Features and Benefits | - Key technologies and differentiators
|
| Topic 6: HP Printing Portfolio | - HP printer product families
|
1. What did 87% of CEOs highlight as the biggest IT concern associated with commercial mobility?
A) software costs
B) IT training
C) data security
D) back end and architecture changes
2. Which key feature of the HP ElitePad 900 distinguishes it as a true business tablet and reduces the need to port or develop applications?
A) Remote connectivity to HP LANDesk
B) X86 compatibility with existing Windows applications
C) 16:10 Aspect Ratio
D) Integration with HP Web Jetadmin
3. A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?
A) HPDuraFinish
B) spill resistant keyboard
C) HP 3D DriveGuard
D) HP DisplaySafe frame
4. How many LaserJet Printers has HP shipped over the last 30 years?
A) 100 million
B) 20 million
C) 200 million
D) 30 million
5. Which capability of the HP EliteDesk is key to its serviceability?
A) USE 3.0 support
B) Flexible configuration options
C) A tool-less access
D) Flexible placement options
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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