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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
| Sales Strategy and Competitive Positioning | - Sales methodology
- 1. Value proposition and objection handling
- 2. Cross-selling and upselling opportunities
|
| Product Features and Benefits | - Key technologies and differentiators
- 1. Product positioning against competitors
- 2. Performance, security, and manageability features
|
| HP Printing Portfolio | - HP printer product families
- 1. Business and consumer printing offerings
- 2. Inkjet and LaserJet solutions
|
| HP Personal Systems Portfolio | - Desktop and notebook solutions
- 1. Consumer PCs and mobile devices
- 2. Commercial PCs and workstations
|
| HP Solutions and Services | - Integrated HP offerings
- 1. Managed print and lifecycle solutions
- 2. Warranty and support services
|
| Customer Needs Analysis | - Identify customer requirements
- 1. Assess business and personal computing needs
- 2. Recommend appropriate HP solutions
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. Which HP solution allows IT administrators to quickly and easily configure and update fleet-wide network settings?
A) HP Web Jetadmin
B) HP Device Manager
C) LANDesk
D) HP Embedded Web Server
2. Which capability of the HP EliteDesk is key to its serviceability?
A) USE 3.0 support
B) Flexible configuration options
C) A tool-less access
D) Flexible placement options
3. Your customer is experiencing large numbers of calls to the Help Desk. You know that Web Jetadmin will reduce the number of these calls. To build your business case, which figure would you use to estimate the cost to the customer for each call?
A) $40
B) $30
C) $50
D) $60
4. HP ink must interact with which component?
A) nozzle design
B) driver software
C) HP transfer drum
D) HP durable label paper
5. Your customer will be installing 30 Z620 workstations in a large room. Their current installation is so noisy that the users are complaining they cannot work effectively.
How would you describe the approximate noise level these 30 workstations will make if they are all operating their SATA drives?
A) About the noise level of traffic on a busy road. 80-90 db
B) About the noise level of normal conversation, 40-60 db
C) About the noise level of a jackhammer, more than 100db
D) About the noise level of a calm room, like a library, 20-30 db
Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |